Transparent EU contact center pricing
Real ranges in EUR, not mystery surcharges. The rates below span the whole EU — from CEE nearshore hubs (Poland, Romania, Bulgaria, Portugal) at the low end to western EU and Nordic teams at the top end. Your final quote depends on country hub, language mix, coverage hours, channels and volume. We will walk you through the exact number on a discovery call.
Estimated ranges for the EU market in 2026. Final quotes are always tailored to scope — contact us for a written proposal.
Inbound Voice
English-language inbound voice support for European brands. Salaried, vetted agents in nearshore and western EU hubs. Shared or dedicated pod models.
- EN speaker by default
- CET / CEST coverage
- Calibrated QA scoring
- Named agents on dedicated model
Outbound Voice
Growth programs, appointment setting, renewals and surveys. GDPR-compliant outbound with documented consent, priced for both CEE nearshore and western EU teams.
- GDPR-compliant consent flows
- Daily QA + coaching
- Transparent pipeline reporting
- No hidden per-dial fees
Chat & Email
Async email and live chat for SaaS, e-commerce and DTC across every EU market. Ideal when your ticket volume is steady but not yet 24/7.
- Live chat + async email
- Zendesk / Intercom / HelpScout
- Macro libraries and tone guides
- SLA-disciplined queues
Dedicated FTE
A full-time specialist on your account only. Wears your brand, named in your reports. Best price/quality for steady >30h/week workloads — rate depends on language and country hub.
- Named and dedicated
- Full-time coverage
- Weekly business reviews
- No shared seats
Modifiers that shape your quote
These are the variables that most often move the final number up or down. We price them transparently — no hidden premium on line 47 of the contract.
- Delivery hub (CEE nearshore vs. western EU)−25% to +30%
- Language mix (DE /FR /NL /Nordicsvs.EN /ES /IT /PL)+15% – +35%
- 24/7 coverage (vs. business hours only)+15% – +25%
- Dedicated vs. shared model−30% to −50% for shared
- High-volume commitment (>10 FTE)Volume discount available
Want a precise number for your scope?
Send us a short description of your channels, languages, hours and expected volume — we reply with a written proposal within one business day.