Inbound Customer Support that humans actually thank you for.
A 24/7 inbound contact center built for EU brands. Multilingual English, German and French by default, with Spanish, Italian and Polish also covered — all delivered by salaried, trained, named agents.
One queue across six surfaces
Tap a channel to see how the same trained pod handles it — with shared context, one tone of voice and one set of SLAs.
Voice that customers actually want to hold for.
Toll-free EU numbers, local DIDs, smart IVR, callback queues and whisper coaching for live supervisor support. Average wait under 18 seconds, even at peak.
- Toll-free EU numbers
- Local DIDs in 30+ markets
- Smart IVR + callback
- Whisper coaching
Life on the floor
Real pods. Real names. Real headsets. Below: a quick look at the kind of teams who'll wear your brand.
From kickoff to live in 21 days
A documented, repeatable five-step playbook. Hover any step to lift it out of the timeline.
- 1Discovery & blueprint
We audit your CX stack, ticket history, peak curves and SLAs in the first week.
- 2Knowledge ingestion
Your docs, macros and recorded calls become a structured agent knowledge base.
- 3Hire & certify
Role-play, shadowing and a hard pass/fail exam before any agent goes live.
- 4Pilot & calibrate
A two-week ramp with daily QA scoring and a written exit memo before scale-up.
- 5Operate & optimize
Monthly business reviews, voice-of-customer themes and continuous SLA tuning.
We live in your stack
No portal, no proprietary tools — our agents log into yours.
6+ European languages, one SLA
Native speakers across the EU. Hover any chip — they're all live, all the time.
An inbound contact center for the EU and beyond
Our inbound customer support service is designed for fast-growing European brands that are tired of choosing between cost and quality. We deliver around-the-clock voice, chat, email, social and SMS coverage from a vetted, salaried agent network — never gig workers or shared seats.
For the EU we operate across CET, CEST, WET and EET time zones, with GDPR-aligned scripting, PCI-DSS Level 1 voice handling and healthcare-compliant workflows for medical clients. Our default floor covers English, German, French, Spanish, Italian and Polish — all handled by native speakers.
For international rollouts beyond the EU, we can extend coverage to additional languages and time zones without requiring a second vendor. Shared context, one SLA, one account director.
Frequently asked
Tap to expand.
Get a Quote
Tell us about your needs and we'll come back with a tailored proposal.