Build a dedicated pod that feels in-house from day one.
A salaried, vetted customer experience pod that lives inside your stack and your brand. Voice, chat, email, social, SMS and video — for the EU and 30+ international markets in 6+ European languages.
Build your pod
Toggle the channels you actually need and slide your monthly volume — your pod composition rebuilds in real time.
Indicative sizing — based on average handling time across our active accounts. We'll confirm exact headcount in the discovery call after we look at your real volumes.
Six surfaces, one brain
We don't hand customers off between vendors or queues. Tap a channel to see how the same trained pod handles it.
Voice
Toll-free + local DIDs, IVR, callback queues.
Inside a pod
Real pods. Real names. Real headsets. A snapshot of how a typical week looks.
How we build your pod
Five documented steps from design to live operation.
- 1Pod design
We size and shape the pod around your channel mix, peak curves and SLAs.
- 2Hire & certify
Targeted hiring for empathy and domain knowledge, then hard pass/fail certification.
- 3Stack onboarding
We connect to your CRM, helpdesk, telephony and knowledge base.
- 4Pilot & calibration
Two-week pilot with daily QA scoring and a written exit memo.
- 5Operate & grow
Monthly business reviews, retention tracking and gradual expansion of scope.
We live in your stack
No portal, no proprietary tools — agents log into yours.
6+ European languages, 30+ markets
Native speakers — not bots, not transcreators. Hover any chip.
Omnichannel customer experience for the EU and the world
Our omnichannel and dedicated team service is designed for brands that have outgrown a generic BPO and want a real extension of their in-house customer experience function. We hire, train and manage a pod of named, salaried specialists who work only on your account, inside your tools, against your KPIs.
Across the EU we deliver 24/7 coverage across CET, CEST, WET and EET time zones, with GDPR-aligned outbound, PCI-DSS Level 1 voice handling and healthcare-compliant workflows for medical brands. Our default multilingual floor covers English, German, French, Spanish, Italian and Polish — all staffed natively.
For international markets beyond the EU, we can extend coverage without a second vendor. One account director, one SLA, one data residency attestation.
Frequently asked
Get a Quote
Tell us about your needs and we'll come back with a tailored proposal.