Stop losing carts to hold music.
A salaried, vetted contact-center pod for European FMCG and DTC brands. We handle the pre-purchase chat that closes the sale, the missing parcel that saves the customer, and the peak-season surge that breaks every other vendor.
Every stage of the buying cycle
From Instagram DM curiosity to a happy second-purchase — we cover the parts of the customer journey your team doesn't have hands for.
Sizing, ingredient and availability questions on chat, phone and Instagram DMs — answered in under 30 seconds so the cart doesn't go cold.
Order tracking, address fixes, missing parcels and carrier escalations — we handle the full handoff between your OMS and 3PL.
Returns, exchanges, warranty claims, recalls and loyalty re-engagement — with weekly voice-of-customer themes back to your product team.
Will we survive the next surge?
Most in-house FMCG teams plan for 1.5× peak. The actual peak is 3–8×. Here's what that looks like.
Drag the slider. Watch your wait time stay flat.
Black Friday, Singles' Day, January sales — pick how much your contact volume spikes and see the difference between an in-house team that can't flex and a pod that can.
Indicative model based on average peak handling time across our active FMCG accounts. Real numbers depend on your channel mix and order complexity.
Compliant for EU retail procurement
Whether you ship from Berlin, Amsterdam, Paris or Madrid — you can hand our attestation pack to procurement on day one.
Our Partners
Trusted brands we support and grow with.
FMCG-specific questions
The ones our DTC and retail clients ask before signing.
21 days from kickoff to a peak-ready pod.
Book a 15-minute discovery call and we'll model your projected peak, sketch a staffing plan and tell you honestly whether we're the right fit.
- · A modelled peak-week staffing plan
- · Honest cost range (no hidden fees)
- · Two reference clients in your category
- · No pressure to sign anything
Get a Quote
Tell us about your needs and we'll come back with a tailored proposal.